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TERMS & CONDITIONS

SHIPPING

 

Each Item is handmade and take 2-3 weeks to arrive. We use APC OVERNIGHT to send out UK orders and DPD for international orders. You will receive an email or text message within 24 hours once item has been dispatched with tracking No. 

 

Delivery Options - 

UK Overnight - £5.00

Ireland - £25.00

WorldWide - £30.00

REFUNDS & EXCHANGES

 

Due to being a handmade company we do not accept Refunds. We are confident that you will be more than satisfied with your product.

However, if you wish to exchange for a different size, direct message us on Instagram or contact our customer service email allfromferncustomerservice@gmail.com to request an exchange - please add a note in your return with your name & order number.

You are responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.

Exchange will only be accepted if we have received back the item no more than 10 days after delivery and item is displaying no signs of wear, ie. Perfume scent or makeup marks. From March 2024, all items will arrive with tag, once tag is removed the item is no longer elligble for a return or exchange. 

We aim to process exchanges 14 days after receiving the return.

 

 

Changes to the Returns Policy.

All From Fern reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

SIZING

This is our general size guide for all of our garments - if you need further assistance please email allfromferncustomerservice@gmail.com.

  UK
4-6
6-8
8-10
10-12
12-14
SML
XXS
XS
S
M
L

WASHING INFORMATION


Due to our items being handmade we advise that you wash garments by hand or dry clean. However, some items can be washed on a delicate cool wash - please contact us via Instagram or Email allfromfern@gmail.com for more information on how to wash your particular garment. 
 

PRIVACY POLICY

COLLECTING PERSONAL INFORMATION

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Shipping Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

USING PERSONAL INFORMATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

COOKIES

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

We use cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To ensure our platform is secure and safe to use.  

Please go to https://allaboutcookies.org/ to learn more about cookies.

WITHDRAWING CONSENT

If you don’t want us to process your data anymore, please contact us at [allfromferncustomerservice@gmail.com]. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [allfromferncustomerservice@gmail.com]. 

PRIVACY POLICY CHANGES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

LAST UPDATED: 29/01/24

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